SMS Policy (10DLC)
1. Overview
This SMS Policy explains how Guggenheim Investments uses text messaging (SMS) to communicate with customers and what rights you have regarding those communications, in alignment with 10DLC requirements.
2. SMS Consent
- By providing your mobile phone number to Guggenheim Investments, you consent to receive SMS messages related to your account, appointments, updates, or other customer service purposes.
- Message frequency varies. Message and data rates may apply.
- Consent to receive SMS messages is not required as a condition of purchase or service.
3. Opt-Out and Help
- You may opt out of SMS messages at any time by replying STOP to any text message you receive from us.
- You may also request assistance by replying HELP or contacting us at [email protected].
- After you send a STOP message, we may send one final confirmation text to confirm your opt-out status.
- If you wish to re-enroll, you can text START or otherwise opt in again.
4. Privacy and Data Use
- We respect your privacy.
- We do not share SMS opt-in data or consent with third parties except as required to provide and support our messaging service (for example, our SMS delivery platform or phone carriers).
- All other personal data handling is governed by our Privacy Policy.
5. Message Delivery
Message delivery is subject to the effective transmission from your wireless service provider. Guggenheim Investments is not liable for delayed or undelivered messages.
6. Contact
If you have questions about this SMS Policy or our text messaging practices, contact us at: